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The
AATMI DJEMBE guarantee works in the following way:
. On receiving the order, the client checks it and informs
AATMI DJEMBE by letter or fax of any problem within
three days. Outside this period, no claim will be considered.
. AATMI Djembe will give to the client a number authorising
the return of the instrument. Without this number, no
returned instrument will be accepted.
. Only the
djembes can be replaced.The guarantee applies only to
the djembe itself, and not to problems of transportation.
The defective item must be returned to Abidjan in its
original packing at the expense of the client (transport
and insurance).
. Once the
djembe is received, AATMI DJEMBE will evaluate the faults
of fabrication and the djembe will be exchanged and
returned at our cost. The transport costs will be reimbursed
to the client.
.If AATMI DJEMBE find no fault in the fabrication, the
client must, to recuperate the instrument, pay the transport
costs.
There can
be no repayment in the following cases:
. Late delivery.
. Variation in weight, size, carving or wood colour.
Each instrument is unique, produced by individual craftsmen.
Variations are natural, and cannot be considered as
faults.
. Improper handling, impacts, exposure to moisture or
sunlight, etc.
. Bodily or other injury caused directly or indirectly
by the instrument does not commit AATMI DJEMBE.
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